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FREE FedEX 2nd Day SHIPPING on all Polycom Videoconferencing orders!
FREE UPS Ground Shipments within the continental United States on every online order over $350 (except furniture).
ONLY 100% Brand New and Fully Warranted Equipment – NEVER used or refurbished.
SAME DAY SHIPPING - if your order is processed by 4pm Eastern Time.
SINCE 1996 – Experienced and Reliable Toll Free Technical Support.
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Polycom Service 3 Year HDX 6000 Series |
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Polycom Service 3 Year HDX 6000 Series (Maintenance Contract); Part # PLCM584-336
One of the most common questions we get asked is "Why should I cover my Polycom product under a service contract?
PLEASE NOTE: Effective November 2nd 2009 - Polycom requires the purchase of at least a 1 Year maintenance contract with the purchase of most new Polycom hardware. This is a requirement from Polycom and not by Global Interactive Solutions, LLC. However, they offer real value and longer term agreements offer even longer investment protection and also carry a lower cost per year. A single software update costs as much as a maintenance contract for a whole year which also includes express part replacement and tech support.
Make no mistake, while the software upgrades are posted on the Polycom website, you will need an upgrade license key in order to apply it to your unit. These software updates and upgrades are extremely important as we have seen many new features as well as quality and compatibility improvements.
After the initial year you will also no longer have access to any telephone technical support for any questions or troubleshooting without maintenance renewal. We at GIS keep all of our demo equipment and all of our own in-house day to day equipment covered by the same maintenance aka service contracts. Should you consider at a later point to put your Polycom unit back under maintenance Polycom will backdate the start date of your contract to the purchase date (OR YOU WILL BE CHARGED A SERVICE RE-ACTIVATION FEE on top of regular maintenance) - thus there is no economical advantage whatsoever in waiting - frankly you would be paying for service you didn't have if you add it later.
A valid service contract (registered under the 14 digit serial number of your Polycom unit which can be found in the software and on a barcode of your unit) not only covers your videoconferencing hardware such as camera, microphone pod, VTC unit, remote control, but also any license keys such as multi-point capability, People & content, People ON Content, bandwidth upgrades and any ISDN modules or peripherals. These license keys are worth real money and replacement hardware would not come with those license keys unless they are covered by a valid warranty or maintenance contract.
A valid service contract includes the following entitlements:
Toll-free telephone technical support
Free Software Updates & Upgrades
Overnight Express Part Replacement via FedEx Priority Overnight
Pre-Paid Shipping both ways
Return Shipping Box & Label included
Don't part with your equipment until your replacement arrives
Available On-Site Maintenance Contracts (Polycom Premier Plus)
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